When designing your product pages for maximum conversion, one of the most important conversion elements is the customer review section.
Unless your customer already knows exactly what to expect, very few will purchase without reading the opinion of others. Today’s consumers are more savvy than ever. They don’t just look for a few reviews, they’re examining your overall rating, how recent the reviews are, and whether they can confirm if the positive ones are trustworthy by looking for the verified badge.
But here’s the rub. 75% of consumers say they almost never leave reviews, while an unhappy customer is statistically 7X more likely to leave a negative review than a happy customer.
The good news is that when you’ve driven the sale through Messenger in the first place, the
channel is a fabulous tool for encouraging new reviews as well as managing and turning around
negative experiences. Of course, all of that can be automated using well-crafted chatbots, putting
the acquisition of user-generated content on auto-pilot.
Contact us now in Facebook Messenger and discover how review point can
help you, and talk to us about how our expert team of bot builders and
messenger copywriters can help.
Contact us now in Facebook Messenger to arrange your no-obligation Strategy session. Our
Founders will spend an hour with you, understanding your business and objectives and recommend
the best way to implement this powerful solution for your business.